Service Desk Software Features
Restore normal service of operation quickly with the comprehensive incident management in ServiceDesk Plus service desk software. Report incidents easily, configure SLA, setup automation & workflows for each category of Incidents and minimize business impact.
With problem management, eliminate the root cause effectively and put an end for firefighting of repetitive incidents. It includes managing multiple incidents and workflow automations.
Managing your assets will become harder as you scale up your business resources. Now, the problem of your business impact will not go unannounced. ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure, by demanding in-depth visibility of your assets present in the environment.
Through the change management module, provide structured and prompt handling of all changes in your IT infrastructure. It is bundled with categorizing changes, configuring CAB and workflow automation.
With Project Management integrated with Service Desk Plus, managing projects is simpler for IT Admins. It's an amazing way to collaborate with various teams and experts. Irrespective of the size of the project, you can easily track and manage any project with ease.
End users can log in to a web based portal to submit service requests & Incidents. He can also access their existing tickets, find solutions in the Knowledge Base, and track the status of all their requests which will reduce the load of the help desk.
Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request.
Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information. It is bundled with fully loaded features like customizable KB for end users & technicians, approval process for article submission.
Service Level Agreements
Create SLA and provide quality services in time, to your end users. With the intuitive SLA management, escalate proactively to four levels of hierarchy and make sure your SLAs are met.
Purchase & Contract Management
Manage your purchases right from the birth of the PO till the asset expiry with a structured approval and delivery process. Identify the areas to reduce spending and eliminate redundancies. Manage Contracts with different vendors seamlessly and keep track of the expiry dates with automatic alert notifications for renewals.
150+ Canned Reports
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Generate detailed reports about your Help desk performance & metrics. With the variety of reporting functionalities, analyze your help desk and take control over your assets & tickets.