ITSM Analytics for IT
Out-of-the-box ITSM analytics. Integration with ServiceDesk Plus helps Analytics Plus improve IT service delivery performance and efficiency with better insight into your ITSM data. Choose from over 100 reports and dashboards built on more than 80 KPIs or customize them to create your own, without being a data expert.
Over the last decade, IT systems and processes globally have reached a point of maturity at which we now have tools and processes for IT. However, the IT systems and IT tools are very often disparate and operate in silos. This also applies to the data they generate, and that makes it difficult to correlate data from multiple systems and derive insights required for troubleshooting, trend forecasting, or IT planning.
ManageEngine understands that the inability to derive insights from disparate data islands is a problem for IT teams, and they are looking for a solution. That will be the next big hurdle for IT teams to clear before they can become insightful and productive.
In response, ManageEngine introduces Analytics Plus, a newly-launched, self-service analytics solution for IT management. This on-premise solution is complemented by Zoho Reports, a SaaS solution that can provide IT analytics capabilities to the market. These IT analytics solutions will evolve as a unified IT dashboard that can show insights from heterogeneous IT tools and systems across the enterprise.
Now is the Time for IT Analytics
Too many tools, too much data.
Research shows that the typical midsize to large organization uses 30+ tools to run IT operations. In most cases, these tools operate as independent islands. As a result, the data they generate is hidden away in silos, so IT teams are challenged with unlocking any insight that data may offer.
Moreover, the explosion of tools being used in IT departments is driving the need to see data in a unified way, correlate it and derive insights to make decisions. Better decision making for IT using analytics is a high priority for management teams. ManageEngine is working to unify IT data from various data sources and provide insights via dashboards and reports.
Business Intelligence Bust
Traditional business intelligence (BI) tools overpromised and underdelivered. These tools are complex and difficult to use for regular IT users and difficult to work with in a DIY model. Instead, traditional BI tools require experts, such as data scientists, who are hard to find and expensive to find. The market needs analytics software that's easy to use for any user - from IT admins to managers, CIOs and CEOs - regardless of expertise.
Business intelligence tools are also expensive, both in terms of the licenses and the professional services effort to put them together. At ManageEngine, we are applying our DIY philosophy to this problem, creating a solution that any “regular” user can use without knowledge of data science, databases or programming.
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