Limit users' actions based on their roles
AlarmsOne comes with four built-in roles: Super Admin, Alarm Admin, Alarm User, and Alarm Contact, each with limits to the types of functions they can perform. Every AlarmsOne account has one Super Admin who owns the account and can add multiple Alarm Admins, Alarm Users, and Alarm Contacts.
While adding a user in AlarmsOne, you can decide whether or not to grant them login access. Super Admins, Alarm Admins, and Alarm Users have login access by default, whereas Alarm Contacts don't have their own AlarmsOne account. Instead, Alarm Contacts only receive event notifications.
Associate users with the applications that monitor the entities they're responsible for, like websites, servers, and printers. Super Admins and Alarm Admins can access alerts from all the integrated applications, whereas Alarm Users and Alarm Contacts only have access to alerts from their associated applications.
When an event occurs, AlarmsOne notifies users via a phone call, email, SMS, or a combination of the three. Choose the channels through which a team member should be notified about incidents.
Open, acknowledge, close, and delete alerts as needed.
Update the status of an alert to let other users know it has been taken care of, or manually change an alert's severity to update its priority level. Filter alerts based on their status to see how many issues have been fixed and how many more need to be addressed. You can also search for alerts to make sure they don't fall through the cracks.
If an alert needs special attention, you can share it with your Slack team to discuss and resolve it. You can also create a support ticket in your help desk tool, or submit the alert as a bug in your project management tool.
Notify an IT expert when you need a hand with a troublesome issue. Attach comments to alerts to explain the issue and send notifications through any or all alert channels. Help really is just a click away.
You don't need to log in to your account to acknowledge an alert. All you need to do is press "2" when AlarmsOne notifies you through a phone call.
Group alerts based on severity, application, category, or display name.
Administrators often receive repeated alerts about the status of a website, server, or any other entity. By grouping your alerts in AlarmsOne based on display name or entity name, you can view the latest alert alone, and neglect any previous alerts that are redundant.
Group your alerts according to severity and classify them as critical, major, warning, or info. Critical alarms have the highest priority and should be addressed first to maximize uptime. This classification process helps notify specified contacts and assign tasks according to need.
Aggregate your alerts based on application, category, or entity to track alert history and find the root cause of incidents and resolve them faster.
Select an alert group and acknowledge, close, or delete multiple alerts at once. You can also change the severity of a group if that group of alerts requires attention.
Filter out redundant alerts and get only the notifications you need.
Don't waste time on alerts that you don't need to act on. Run multiple conditions at the same time to improve alert accuracy and get notified only for those incidents that require your attention.
Filter your alerts based on different fields like display name, severity, message, or alert content, and receive notifications that are rich in data. Enter custom field values while defining the notification criteria to create notifications based on your requirements.
Easily set complex rules to automatically raise support tickets in ServiceDesk Plus, or submit bugs to your project management tool. Consolidate your alerts and share only those alerts that need to be discussed with your Slack team.
Add applications to a notification profile so users are notified when alerts from those applications satisfy specific rules. Manage the alert flow by associating applications with notification criteria and users.
Decide who should receive notifications, when, and how.
Configure schedules to avoid confusion over who acts on which alerts and for how long. You can even add multiple shifts with custom timings and any number of users. See who is on call with the calendar view.
Configure schedules exactly as you need them with daily, weekly, monthly, or custom shift rotations. Rotate shifts by the day of the week and time of day.
Define a time period during which a particular schedule should be active. This comes in handy if you have a different schedule for the next quarter. If you don't define the time period for a schedule, the schedule will continue until you stop it manually.
If your business is closed on particular days of the week, you can choose to exclude those days from a schedule. That way, AlarmsOne won't send alert notifications on those days.
Substitute one user for another, delegate responsibilities, and never let an alert go unnoticed.
Substitute one user for another, delegate responsibilities, and never let an alert go unnoticed. Choose how long a shift should be overridden. You can also view the active, upcoming, and completed overrides in the overrides window.
More than one user can override another user's shift, and AlarmsOne will split the work time equally among those users.
If a user is part of two active schedules with overlapping shifts, you can choose to exclude one of the schedules and not override that shift.
Notify another technician when your on-call staff fails to acknowledge or close an alert.
Create escalation policies to decide who receives an alert first, the escalation time-out duration (how long the first recipient has to respond before the alert is sent to the next recipient), and whom to notify next.
Escalate alerts and pass them on to contacts, schedules, or outbound apps like Slack, ServiceDesk Plus, or Trello so that available technicians can respond to critical alerts and resolve them before it's too late.
Notify the on-call person in an active shift, the on-call person in the next shift, or both to make sure no alert is missed at the end of a shift.
You can add up to five levels of escalation to ensure a critical event never goes unnoticed.
Share alerts with your team, raise tickets, and effectively discuss and resolve incidents.
Thanks to outbound integrations, you can automatically share your alerts with team collaboration tools such as Slack, Hipchat, and FlowDock. Consolidate all your discussions and decisions in one place to eliminate miscommunication.
You can share your alarms with major help desk tools such as ServiceDesk Plus and Zendesk. Automatically log a ticket when an alarm is raised to enhance your workflow automation and service management.
Integrate AlarmsOne with project management tools like Atlassian Cloud, Zoho Projects, and Trello so you can submit an alert as a bug and track the follow-up actions to resolve an event.
Schedule your downtime to stop receiving meaningless alerts when your IT is under maintenance.
Schedule your downtime in AlarmsOne to stop receiving meaningless alerts when your IT is under maintenance. During scheduled downtime, AlarmsOne will continue to receive alarms but will not send out any notifications.
You can add downtime to an application, website, server, printer, or other entity. Suspend alerts when you fix a faulty application or reinstate an entity. You can also choose to schedule downtime for all your entities at the same time.
Carry out maintenance operations specific to a location that uses a particular AlarmsOne agent. Select the time zone of the location where the agent is deployed and select the time period for the downtime. This mutes notifications from every entity that uses that particular agent.
Configure downtime and mute unwanted notifications to save alert credits so you can use them at another time.
View all the recent activities related to an alert. Know the who and when.
AlarmsOne provides complete details about every alert, including when the alert was triggered and who was notified. You can even check whether an alert was shared with your Slack team or raised as a ticket in your help desk tool. You can also view the comments about an alert.
Look into recent activities to easily find which escalation policy an alert satisfied, when your on-call technician responded to the alert, the current status of the alert, and much more.
On-the-go alert management
Extend alert management to your mobile devices to quickly respond to alerts.
Receive multi-channel notifications on your iOS and Android mobile devices each time a new alert is triggered in AlarmsOne. View event details by opening the alert notification.
Use the AlarmsOne mobile app to act on open alerts. Easily acknowledge, close, share, or delete alerts while you're on the move.
Using our mobile app you can define schedules, shift overrides, notification profiles, and escalation policies to choose your on-call technicians. You can also add new applications and schedule downtime through the AlarmsOne mobile app, making IT alert management easy, even when you're out of the office.
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