Remote Network Monitoring and Endpoint Management

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Optrics is an authorized ManageEngine Partner with expertise in customized network solutions.

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RMM Central
RMM Central Desktop Management Software

Remote Network Monitoring and Endpoint Management

For every managed service provider, the success of their business is measured in terms of the customer service they provide, especially when it comes to managing and monitoring their devices. Since most client environments require unique management strategies, relying on numerous tools for device monitoring and management is usually a necessary evil which in turn increases the tasks of an MSP technician . To eliminate these complexities and to boost the ROI, MSPs are look to opt for a unified RMM tool that offers all the required capabilities under managed under a single pane of glass.

Unified solution for network monitoring and endpoint management for MSPs

RMM Central is the go-to solution for MSPs that want to effectively manage and monitor their clients' complete IT networks. and enable in-depth visibility into the client network from a single console.

RMM Central helps MSPs monitor devices such as routers, switches, firewalls, load balancers, wireless LAN controllers, servers, virtual machines (VMs), printers, and storage devices. It also helps with managing desktops, laptops, servers, mobile devices, and tablets

Automate IT in 4 simple steps

Discover

Quickly discover all types of network devices such as servers, routers, storage devices, virtual machines, etc including customer devices like laptops, mobiles, etc using diverse discovery options.

Manage

Simplify applications management, remote troubleshooting of devices and IT asset inventory for assorted endpoints running from a single console.

Monitor

Observe critical metrics like immediate status of your devices, identify and fix performance issues, bandwidth consumption, and alarms of multiple customer networks.

Secure

Detect and deploy missing patches, restrict user access, enforce security policies, and customize configurations to each customer's network requirements.

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Real-time network monitoring

  • Network health monitoring
  • Discover devices, push configuration changes, and perform Level 1 troubleshooting tasks across all client sites.
  • Push software updates and licenses to all probes in the client sites.
  • Live dashboards & graphs with up to 1 minute granularity
  • Interface availability & bandwidth monitoring

Patch Management

  • Automate patching for Windows, Mac, Linux, and third-party apps.
  • Proactively detect and deploy missing patches.
  • Test and approve patches before deployment to mitigate security risks.
  • Deploy critical zero-day patches.
  • Disable auto-updates and decline patches as needed.

Remote control

  • Leverage secure remote control to meet various compliance regulations, including HIPAA and PCI DSS.
  • Troubleshoot remote desktops seamlessly with collaboration between multiple users.
  • Integrated video, call, chat; and options for transferring files between machines.
  • Record entire remote control sessions for auditing purposes.
  • Lock end users' keyboards and mice, and black-out their screens to ensure confidentiality during remote sessions.

Physical & Virtual Server monitoring

  • Monitors over 300 server performance metrics
  • Supports VMware, Hyper-V, Citrix Xen servers & Nutanix HCI Capacity planning & resource allocation
  • Setting up suitable performance baselines, and monitoring intervals and violation thresholds for each performance metric of the network.
  • Monitoring critical event IDs among all network activity data.

Asset Management

  • Track all hardware and software in your network live.
  • Ensure software license compliance.
  • Block executables and uninstall prohibite software.
  • Analyze software usage statistics and reduce costs associated with unused software using software metering.
  • Receive notifications for specific events such as detection of new software, non-compliance due to under-licensing, and prohibited software

Fault Management

  • Proactive fault detection
  • Fault isolation
  • Alarm acknowledgement, suppression, and escalation
  • Alarm notification profiles
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Documentation

Here you can find RMM Central product documentation, brochures and guides. If you have any questions please feel free to contact us and one of our specialists will address your inquiry as soon as possible.

Hardware Requirements

Processor Memory Hard Disk Space
Intel Xeon 3.5 GHz 4 cores/ 8 threads or higher. 16 GB or higher 100 GB or higher
CPUs with a total combined PassMark score of 7,000 or higher    

May increase depending on the number of software applications and patches that are deployed

Note :

  • CPU recommendation for deployments use the ┬«PassMark score.
  • We strongly recommend assigning a dedicated machine for ManageEngine RMM.
  • For 1000 devices, 5000 monitors and 5000 interfaces with default monitoring interval and default database retention, RMM Central utilizes about 1 GB/day of disk space. The number may vary based on the entities monitored in your environment & other factors like events generated, Syslogs, Traps etc.

Hardware Requirements for RMM Agents

The hardware requirements for RMM agents include the following:

Hardware Recommendations
Processors Intel Pentium
Processor Speed 1.0 GHz
RAM Size 512 MB
Hard Disk Space 100 MB*

May increase dynamically depending on the operations performed on the client computer

Hardware requirements for RMM Probe

Processor Memory Hard Disk space
Intel Xeon 3.5 GHz 4 cores/ 8 threads or higher 16 GB 40 GB or higher

Software Requirements

This section gives you information about the software requirements for distribution servers, RMM agents and probe.

Supported OS for RMM Distribution Servers

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2003
  • Windows Server 2003 R2
  • Windows Server 2008*
  • Windows Server 2008 R2*
  • Windows Server 2012
  • Windows Server 2012 R2*
  • Windows Server 2016*
  • Windows Server 2019*

Supported OS for RMM agents and probe

Windows OS Windows Server OS Mac OS
Windows 10 Windows server 2016 10.15
Windows 8.1 Windows server 2012 R2 10.14
Windows 8 Windows server 2012 10.13
Windows 7 Windows server 2008 R2 10.12
Windows Vista Windows server 2008 10.11
  Windows server 2003 R2 10.10
    10.8

A TLS version of 1.2 and above is required for the legacy devices to be managed using RMM.

RMM Probe supports Internet Explorer from version 10.

Supported Browsers

You are required to install any of the following browsers on your computer to access the RMM console:

  • Mozilla Firefox 44 and later versions
  • Google Chrome 47 and later versions
  • Microsoft Edge Chromium.

Note: creen resolution should be 1280 x 1024 pixels or higher.

Port requirements:

Purpose Type Connection NEW PORT FOR RMM
Used for Agent-Server communication HTTP In bound to server 8090
Used for communication between agent and server HTTPS In bound to server 8091
Used for communication between agent and distribution server HTTP In bound to distribution server 8092
Used for communication between agent and distribution server HTTPS In bound to distribution server 8093
For accessing PGSQL database in case of remote DB access TCP In bound to server 8094
Used to complete on-demand tasks like inventory scanning, patch scanning, remote control, remote shutdown and moving agents from one remote office to another TCP In bound to server 8095
For remote desktop sharing & associated tools TCP SSL In bound to server 8096
For voice and video calls UDP In bound to server
Used for remote desktop sharing & associated tools TCP In bound to server 8097
Used for file transfer TCP SSL In bound to server 8098
Used for file transfer TCP In bound to server 8099
Used for remote administration and sharing of files and printer TCP Outbound 135
Apple server, Google server Ex: *.push.apple.com HTTPS Outbound from Corporate 443
Apple server, Google server 8101
Google Playstore server 8102
  8103
  8104
Google server 8105
  8106
gateway.push.apple.com-Apple server 2195
Default webserver port HTTP Inbound to Server 8110
Used for communication between Central & Probe HTTPS Inbound to Server 8111
Used for Sending Notifications(Java based Notification Server) WSS Inbound to Server 8111

Database Requirements

PostgreSQL is offered bundled with the product.

List of Ports to be opened in Firewall

For device discovery

  • If your device only supports WMI, you will need to keep the ports 135 and 445 open.
  • If TCP is supported by your device, open the ports 5000 - 6000.

For data collection and monitoring of devices

Open the following ports in your firewall to ensure uninterrupted monitoring of your devices.

  • SNMP-161(UDP) - Bidirectional
  • SNMP Traps- 162(UDP)- Unidirectional (From monitored device to RMM MSP server)
  • Telnet- 23(TCP)- Bidirectional
  • SSH- 22(TCP)- Bidirectional
  • ICMP- Used to check the availability status and to add a device. - Bidirectional
  • Default syslog port 514(UDP)- Unidirectional (From monitored device to RMM server)

Pricing

Annual Subscription

RMM Central - Enterprise Edition
Products
License Fee
AMS*
US$1,195
Included
US$2,145
Included
US$4,345
Included
US$7,695
Included
US$12,945
Included
US$25,945
Included
US$43,195
Included
US$64,795
Included
RMM Central - Technicians
Products
License Fee
AMS*
US$345
Included
US$595
Included
US$1,195
Included
US$1,945
Included
US$3,845
Included
US$5,995
Included
RMM Central - Customer Onboarding and Account Maintenance
Products
License Fee
AMS*
US$7,500
Included
US$14,000
Included
US$995
Included

* Annual Maintenance & Support Fee

Perpetual

RMM Central - Enterprise Edition
Products
License Fee
AMS*
US$2,987
US$598
US$5,362
US$1,073
US$10,862
US$2,173
US$19,237
US$3,848
US$32,362
US$6,473
US$64,862
US$12,973
US$107,987
US$21,598
US$161,987
US$32,398
RMM Central - Technicians
Products
License Fee
AMS*
US$862
US$173
US$1,487
US$298
US$2,987
US$598
US$4,862
US$973
US$9,612
US$1,923
US$14,987
US$2,998
RMM Central - Customer Onboarding and Account Maintenance
Products
License Fee
AMS*
US$7,500
Included
US$14,000
Included
US$995
Included
  or  Download Free Trial
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