SupportCenter Plus
Helpdesk Software, Customer Support Software
ManageEngine SupportCenter Plus is a comprehensive customer help desk software for anyone and everyone to support their customers.
SupportCenter Plus encompasses multi-channel communication support including email, phone, forums and Twitter, computer telephony integration with Asterisk, multi-tenancy capabilities, completely customizable self-service portal integrated with Knowledge Base, extensive reporting and Remote control to provide a wholesome experience to the customers.
SupportCenter Plus helps you to cut costs, simplify support processes, increase productivity and makes the most of your customer support. SupportCenter Plus is the most affordable help desk solution in the industry and can be deployed instantly as it is an integrated out of the box solution. It can be customized according to the needs of your business.
How Does It Work?
Features
Email Response Management
Track all your trouble tickets from customers. Automatically convert emails in to tickets. Manage your trouble tickets effectively with a robust email management system
Multi Tenancy
Simple and flexible way to manage your departments, business units, Accounts and Customer groups. Manage all your client information with less effort and complete flexibility
Multi-Channel Communication
Keep connected with your customers 24 Hrs a Day and 7 Days a week through multiple channels of communication and support your customers seamlessly
Self-Service Portal
Empower your customers by integrating our fully-customizable customer self-service portal with your website. The customers can track their tickets, find their own solutions and access available reports
Knowledge Base and Solutions
Stop losing support productivity on repetitive queries. Deploy the best knowledge base and solutions which makes one-call resolution a reality and enhance your support staff's productivity.
Account & Contact Management
Avail the most robust account and contact management which helps you to manage the client information with respect to business units, accounts and sub-accounts.
Contracts & SLA Management
Manage multiple service contracts and related support plans to service your customers on time and based on priority. Bill your customers accordingly.
Computer Telephony Integration
Wow your customers by providing world class customer experience by integrating our computer telephony with Asterisk.
Remote Customer Support
Support and troubleshoot your customer queries over the internet by using our Remote Customer Support. Connect with your customers remotely, troubleshoot and provide superlative service.
Multi-Language Support
Support your customers in your language. We help you to help your customers in your native language. SupportCenter Plus comes in 13 languages including English.