Self-Service Portal

Users have 24x7 access to the Help Desk

Make your helpdesk available to your end-users 24x7 with Self-Service Portal. The Self-Service Portal in ManageEngine ServiceDesk Plus enables users to log in their requests, track the progress of their logged tickets and search solutions from the knowledge base, all without contacting the helpdesk team.

Self-Service Portal in ManageEngine ServiceDesk Plus is a vital component, where end-users can access the helpdesk 24x7. The Self-Service Portal minimizes the load of the technicians by enabling users to raise requests and find solutions from the knowledge base, all without contacting the helpdesk team. The portal also allows users to check the status of their tickets, thereby reducing unnecessary follow-up calls to the helpdesk team. Apart from this, users can add a personal touch to the portal by entering their personal information, changing the display language, the date and time format.

Self-Service Portal improves the productivity of your helpdesk technicians and reduces the total cost of IT Service delivery.

Features

• A user-friendly interface that facilitates requests to be raised with ease.
• End-users can track the status of their tickets from the portal.
• An integrated knowledge base that provides solution to the common problems.
• Enables end-users to add a personal touch to the portal by entering their personal information.

Benefits

• Your helpdesk is available to your end-users 24x7.
• Minimizes the workload of your helpdesk team.
• Enable users to search and identify the solutions from the knowledge base.
• Users can review the history of previous requests.