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ServiceDesk Plus

ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.

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ServiceDesk Plus comes in 3 editions - Standard, Professional and Enterprise Edition

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ServiceDesk Plus Workflow

Helpdesk Management

ServiceDesk Plus help desk management gives you everything to manage your help desk requests effectively. It includes self-service portal, knowledge base, auto routing of requests, notifications, email integration, LDAP, AD integration, API integration, user survey, flash reports, multi-site support and help desk reporting.

IT Help Desk Software-Self Service Portal IT Help Desk Software-Knowledge Base
  • Self-service portal to enable login for users to submit their trouble tickets
  • Web-based knowledge-base system for users and technicians to search and add the troubleshooting docs
  • NMS Integration to integrate with Network Monitoring Software for tracking events and network failures
  • Service Level Agreements to set escalation levels for the SLA violations
  • Multi-site functionality to manage requests, assets and technicians separately for different sites in your organization
  • Email Integration to handle all the help desk emails sent by the users
  • Notification alerts via email or sms, to inform users or technicians for request handling
  • Request scheduling to manage and track the preventive maintenance tasks
  • API integration to integrate your web-based help desk software with any third-party software
  • Active Directory integration to enable user authentication with single sign-on functionality
  • Robo technician to automate the "reset password requests"
  • Request survey to know the technician competent level and user satisfaction level on request resolutions
  • Flash Reports to get a consolidated view on what is happening with your helpdesk
  • Help Desk Reports to schedule and review the reports based on Request-status, SLA-violation and many more from the list of default reports or to create your own custom reports