About us

Optrics is an authorized ManageEngine Partner with expertise in customized network solutions.

read more

Optrics Call Answer Guarantee
Toll Free: 1-877-386-3763
Direct: 1-780-430-6240

If you have any questions, call us during regular business hours, and you will always speak with a person.
Monday to Friday, 8am - 5pm MST

ServiceDesk Plus

IT Help Desk Software

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

"We never knew the importance of IT help desk software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us."
Serkan Sevim, CEO, Medianova

ServiceDesk Plus Overview

What is ServiceDesk Plus?

ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.

ServiceDesk Plus help desk management gives you everything to manage your help desk requests effectively. It includes self-service portal, knowledge base, auto routing of requests, notifications, email integration, LDAP, AD integration, API integration, user survey, flash reports, multi-site support and help desk reporting.

ServiceDesk Plus is Available in 3 Editions

Standard
Help Desk Software

  • Self-Service Portal
  • Knowledge Base
  • Multi-site Support
  • SLA Management
  • Help Desk Reports
  • IT Project Management (Add-On)
  • Change Management (Add-On)
  • Fail Over Service (Add-On)
  •  
get a quote  or  Try It Free!

Professional
Help Desk + Asset Management

  • Help Desk Management
  • Agent based Asset Scanning
  • Software Asset Management
  • Asset Inventory Reports
  • Purchase & Contracts Management
  • IT Project Management (Add-On)
  • System Tools (Add-On)
  • Change Management (Add-On)
  • Fail Over Service (Add-On)
get a quote  or  Try It Free!

Enterprise
Help Desk + ITIL + Asset + Project

  • Incident Management
  • Asset Management
  • Problem Management
  • Service Catalog
  • Change Management
  • CMDBIT Project Management
  • System Tools (Add-On)
  • Fail Over Service (Add-On)
  •  
get a quote  or  Try It Free!

Gain Control of Your IT Help Desk with Advanced Incident Management

  • Organized incident categorization with 3-tier architecture
  • Automatic assignment of tickets to the appropriate support groups and technicians
  • Dynamic prioritization of incidents based on impact and urgency
  • Automatic escalation of incidents if SLA is violated
  • Auto-trigger user satisfaction survey for better clarity on service delivery
Request a Quote  or  Try It Free!

Features

Incident Management
Restore normal service of operation quickly with the comprehensive incident management in ServiceDesk Plus. Report incidents easily, configure SLA, setup automation & workflows for each category of Incidents and minimize business impact.

Problem Management
With the ServiceDesk Plus problem management, eliminate the root cause effectively and put an end for firefighting of repetitive incidents. It includes managing multiple incidents and workflow automations.

Asset Management

CMDB
Managing your assets will become harder as you scale up your business resources. Now, the problem of your business impact will not go unannounced. ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure, by demanding in-depth visibility of your assets present in the environment.

Change Management
hrough ServiceDesk Plus change management module, provide structured and prompt handling of all changes in your IT infrastructure. It is bundled with categorizing changes, configuring CAB and workflow automation.

Project Management
With Project Management integrated with Service Desk Plus, managing projects is simpler for IT Admins. It's an amazing way to collaborate with various teams and experts. Irrespective of the size of the project, you can easily track and manage any project with ease.

Self-Service Portal
End users can log in to a web based portal to submit service requests & Incidents. He can also access their existing tickets, find solutions in the Knowledge Base, and track the status of all their requests which will reduce the load of the help desk.

Service Catalog
Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request.

Knowledge Base
ServiceDesk plus has flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information. It is bundled with fully loaded features like customizable KB for end users & technicians, approval process for article submission.

Service Level Agreements
Create SLA and provide quality services in time, to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy and make sure your SLAs are met.

Purchase & Contract Management
Manage your purchases right from the birth of the PO till the asset expiry with a structured approval and delivery process. Identify the areas to reduce spending and eliminate redundancies. Manage Contracts with different vendors seamlessly and keep track of the expiry dates with automatic alert notifications for renewals.

150+ Canned Reports
Generate detailed reports about your Help desk performance & metrics. With the variety of reporting functionalities, analyze your help desk and take control over your assets & tickets.

Request a Quote  or  Try It Free!

ServiceDesk Plus Documentation

Here you can find ServiceDesk Plus product documentation, brochures and guides. If you have any questions please feel free to contact us and one of our specialists will address your inquiry as soon as possible.

Request a Quote  or  Try It Free!

Pricing

ServiceDesk Plus Standard Edition (Annual Subscription)
Products
License Fee
AMS*
$30
Included
$995
Included
$1,995
Included
$1,995
Included
$395
Included
ServiceDesk Plus Professional Edition (Annual Subscription)
Products
License Fee
AMS*
$395
Included
$995
Included
$1,895
Included
$3,795
Included
$8,995
Included
$15,995
Included
$19,995
Included
$295
Included
$695
Included
$1,295
Included
$1,950
Included
$3,495
Included
$6,995
Included
$9,995
Included
$395
Included
Add Ons for Professional Edition (Annual Subscription)
Products
License Fee
AMS*
$1,995
Included
$995
Included
$995
Included
$995
Included
$995
Included
$1,995
Included
ServiceDesk Plus Enterprise Edition (Annual Subscription)
Products
License Fee
AMS*
$995
Included
$2,995
Included
$4,995
Included
$8,995
Included
$17,995
Included
$24,995
Included
$29,995
Included
$295
Included
$695
Included
$1,295
Included
$1,950
Included
$3,495
Included
$6,995
Included
$9,995
Included
$395
Included
$1,995
Included
ServiceDesk Plus Tools Addon
Products
License Fee
AMS*
$195
Included
$345
Included
$545
Included
$795
Included
$1,495
Included
$2,495
Included
ServiceDesk Plus Zoho Reports Addon - Yearly Subscription
Products
License Fee
AMS*
$540
Included
$972
Included
$1,512
Included
$80
Included

* Annual Maintenance & Support Fee

  or  Try It Free!

Videos

Request a Quote  or  Try It Free!