With out of the box support for monitoring networks, servers, databases and applications,
ManageEngine IT360 can give your IT Operations Team a single pane of glass to troubleshoot performance issues quickly. The integrated Service Desk with support for Ticketing, Problem Management, Change Management, Knowledge Base, automated Trouble ticketing etc makes workflows in production simpler, there by making effecient use of IT Personnel.
Integrated IT Performance Management
for Better Operations
- Network Performance Management (Availability, Performance, Traffic Analysis)
- Systems and Database Performance Management
- Monitor Key Performance Indicators
- Trend Analysis and Reporting
- Capacity Planning
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Business Service Management which helps Business Managers
- End User Experience Management
- Monitor Key Business Metrics
- IT Service Desk with Support for ITIL
- Service Level Management
- IT Asset Management
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ManageEngine it360 Features
Managing mission critical business applications is now made easy through ManageEngine IT360. With agentless monitoring methodology, monitor your applications, servers and databases with ease. Agentless monitoring of your business applications enables you high ROI and low TOC. With integrated network monitoring and bandwidth utilization, quickly troubleshoot any performance related issue with your network and assign issues automatically with ITIL based ServiceDesk integration.
Business Service Management |
- Add a Business Context to your IT Resources
- Define dependencies and improve Fault Management and SLA Management
- Reduce Application Support and Maintenance Costs
- Easy Troubleshooting
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Network Monitoring |
- End-to-end Network infrastructure platform that offers advanced fault and performance management across WAN, VoIP services, network devices, and other IT infrastructure such as printers, UPS etc.
- Automatic discovery of network devices.
- Extensive list device and interface templates containing device configurations.
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Server Monitoring |
- Agentless approach to server monitoring
- Monitoring of server load, disk utilization, Processes, memory utilization, Disk I/O stats, server CPU utilization etc.
- Enables an IT administrator to identify whether a problem reported is caused by the underlying operating system or the application or a service.
- Capabilities include support for Linux, Windows, Solaris, AIX, HP UX etc.
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Application Monitoring |
- Provides in-depth monitoring of web applications, be it a CRM application, banking/finance application or any business critical application.
- Ensures the health and availability of your application servers through Microsoft .NET Monitoring, Oracle Application Server Monitoring, JBoss Monitoring, Tomcat Monitoring, WebLogic Monitoring, WebSphere Monitoring and SAP Perfomance Management.
- Ensures higher uptime by detecting and diagnosing problems of application servers and their services faster.
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Database Monitoring |
- Monitors a heterogeneous database server environment that may consist of Oracle database, MS SQL, Sybase, IBM DB2 and MySQL databases.
- Out-of-the box reports, DBAs can plan inventory requirements and troubleshoot incidents quickly.
- Keep tab on the database size, buffer cache size, database connection time
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Bandwidth Monitoring |
- Just direct NetFlow exports from your NetFlow-enabled devices to get the most detailed view of bandwidth usage across your network.
- View bandwidth usage patterns and generate reports across LAN and WAN links without having to deploy expensive hardware probes
- Provides an in-depth visibility into network traffic and its patterns.
- Gives business knowledge of real-time network behavior and how traffic impacts the network's overall health.
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IT Asset Management |
- Complete inventory of hardware and software assets.
- Track ownership and history of assets through Agent-less scanning
- Scheduled Audit of IT Assets
- Quickly ascertain the dependability of asset with a business service or another asset
- Discover and list all the instances of software inventory across your organization
- Monitors the software license compliance to maintain the complete software asset inventory management.
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ITIL Based ServiceDesk |
- Integrated service desk to manage all your communications from a single point.
- ITIL ready service desk that includes Incident management, Problem management, Change management & Configuration management Database(CMDB).
- Includes a Solutions (Knowledge Base) module that allows you to document best practices and solutions to common problems in an online knowledge base.
- Ability to convert the alerts arising out of the system as Incident in the Service Desk automatically.
- Automatically assign the incoming tickets to the concerned techician or technician group
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Performance Reporting |
- Simple interface with more canned reporting profiles.
- Report can be created off every attribute that is monitored.
- Scheduled and Automatic emailing of periodic reports.
- Ability to export data into either PDF, CSV or XLS formats.
- View in-depth historical data through 7/30 reports.
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Enterprise Architecture
- ManageEngine IT360 uses a Central Server - Probe Server architecture to remotely monitor IT resources
- Each ManageEngine IT360 Probe Server, installed at remote locations, performs auto discovery and monitoring
- Data from multiple ManageEngine IT360 Probe Server are collected, aggregated on the Central Server for alarm processing and reporting
- ManageEngine IT360 Central Server uses secure (HTTPS) connection to communicate with the Probe Server
Note: The above architecture applies to Enterprise Edition of ManageEngine IT360.
Some of the customers of ManageEngine IT360 are given below:
- Abu Dhabi Education Council
- Amarchand and Mangaldas Suresh A Shroff & Co.
- American Credit Acceptance
- C. I. Infotech Pvt. Ltd.
- CanvasM Technologies Ltd.
- CarouselIndustries
- Central Informatics Organisation
- Computer Point Limited
- Comviva Technologies Ltd.
- Country Financial
- DSS Inc.
- First Financial Bank
- Genpact Infrastructure (HYD) Pvt. Ltd
- Greater Amman Municipality
- GSS America Infotech Ltd.
- HCL Comnet Ltd
- Icicipruamc
- Just In Time Group
- Kryptos Networks Pvt Ltd
- Locuz Enterprise Solutions
- MindTree Ltd
- Misys Software Solutions ( I ) Pvt Ltd
- NCDEX
- Nelco Ltd-Tatanet
- Nelcom Limited
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- Niarchos (London) Ltd.
- Nokia Seimens Networks (NSN)
- OCSL Managed Services
- PMSI Inc
- Royal Haskoning - TCS
- S Tel Private Limited
- Saddle Creek Corporation
- SELEX Galileo, Inc
- Senior Whole Health
- Simbrella Baki MMC
- Smarttech
- SMC3 | Transportation
- Source Photonics
- Tata Communications Ltd.
- Tata Communications Transformation Services
- Tata Consultancy Services Ltd.
- TCS-Centre for e-Governance
- TD Wearhouse
- Techplus Distribution Pty Limited
- Tulip Telecom Ltd.
- Uganda National Roads Authority
- Virtual Consulting Professionals
- Voltas Ltd.
- WNS
- Zensar Technologies Ltd
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ManageEngine it360 Documentation
Here you can find it360 product documentation, brochures and guides. If you have any questions please feel free to contact us
and one of our specialists will address your inquiry as soon as possible.
- Product Overview - PDF
- Product Brochure - PDF
- Install Guide for Professional Edition - PDF
- Install Guide for Enterprise Edition - PDF
- Install Guide for MSP Edition - PDF
- it360 Fact Sheet - PDF
- Getting Started Guide - PDF
it360 Videos
IT360-Integrated IT Management
Introduction video to IT360 an Integrated IT Management solution. Watch the video to know how IT360 gives the visibility into IT that you always wanted.
IT360-Integrated IT Management
Providing a real-time, single-pane-of-glass approach to IT management, real-time IT enables an organization to be proactive, empowered and better positioned to play a strategic role within the enterprise.Hear our MSP customer speak in the session on how IT360 is helping them to solve modern IT challenges.
Creating custom device templates in ManageEngine IT360
IT360 is an Integrated IT management solution by ManageEngine designed to Monitor and Manage IT Infrastructure for Medium and Large Enterprise. ManageEngine IT360 adds a business context to monitoring IT Resources, there by helping the various stakeholders understand the impact of downtime on the business.